Effective Date: 08/06/2024

At Andina Food and Beverages, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

a. General Conditions

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as received.
• You must have proof of purchase (e.g., receipt or order confirmation).

b. Timeframe

All return requests must be initiated within 30 days of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, beverages) unless they arrive damaged or defective.
• Items on clearance or sale.
• Customized or personalized products.

3. Refunds

a. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method within 20 business days.

b. Partial Refunds

In certain cases, only partial refunds may be granted (e.g., items returned in damaged condition or missing parts not due to our error).

c. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to an error on our part.

4. Exchanges

If you received a defective or damaged item, you may request an exchange instead of a refund. Please contact us with details and proof of the issue. Exchanges are subject to product availability.

5. Return Process

a. Initiating a Return

To initiate a return:

1. Contact us at Support@andinafoodbev.com or call +971 52 268-8457.
2. Provide your order number, reason for return, and any supporting documentation (e.g., photos of damaged items).

b. Shipping Returns

Once your return request is approved, you will receive instructions on how and where to ship your item. You are responsible for return shipping costs unless the return is due to our error.

6. Damaged or Defective Items

If your order arrives damaged or defective:

• Notify us within 7 days of delivery.
• Provide photographs or other evidence of the damage.
• We will arrange for a replacement, exchange, or refund as appropriate.

7. Contact Us

If you have any questions or concerns about our Refund & Return Policy, please contact us:

• Email: Support@andinafoodbev.com
• Phone: +971 52 268-8457
• Address: Khalid Saifulla Mohamed Al Khoori Bld, Office 308, Al Muteena, Dubai – UAE

Thank you for choosing Andina Food and Beverages. We value your business and are here to help ensure a positive shopping experience.